This Privacy Policy explains how SendOS ("SendOS", "we", "us", or "our") handles personal information when you use our website, customer app, rider app, admin dashboard, APIs, and related services.

By using SendOS, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

Account information: name, phone number, email address, role, and tenant details.
Operational data: pickup/drop-off details, landmarks, delivery notes, status updates, and pricing data.
Location data: rider and delivery location signals used for dispatching and live tracking.
Device and usage data: IP address, browser/app version, device type, logs, and diagnostic events.
Payment metadata: transaction references, provider status, and reconciliation records (not full card details).

2. How We Use Information

Provide and operate the SendOS platform.
Assign riders, manage deliveries, and enable real-time tracking.
Process payments and prevent fraud or abuse.
Send service notifications, OTPs, and support updates.
Improve reliability, performance, and product quality.
Comply with legal obligations and enforce our terms.

3. Legal Bases and Permissions

We process information where needed to perform a contract, meet legal obligations, protect legitimate business interests, or based on your consent where required by applicable law.

4. Data Sharing

We do not sell personal information. We may share limited data with:

Service providers: hosting, analytics, communications, customer support, and payment partners.
Tenant operators: verified business operators running a city tenant on SendOS.
Authorities: where legally required or necessary to investigate abuse, fraud, or safety incidents.
Business transfers: in connection with mergers, acquisitions, or asset sales, subject to legal safeguards.

5. Data Retention

We keep information only for as long as needed for service delivery, legal compliance, accounting, and dispute resolution. Retention periods vary by data type and legal requirements.

6. Security

We use administrative, technical, and organizational controls to protect data, including encryption in transit, access controls, and monitoring. No system is perfectly secure, but we work continuously to reduce risk.

7. International Data Transfers

SendOS may process data in multiple countries. When transfers occur, we apply reasonable safeguards consistent with applicable privacy laws.

8. Your Choices and Rights

Depending on your jurisdiction, you may request to:

Access information we hold about you.
Correct inaccurate or incomplete information.
Delete information, where lawful and applicable.
Restrict or object to certain processing activities.
Receive a copy of your data in a portable format.

To make a request, email hello@sendos.co. We may verify identity before processing requests.

9. Children's Privacy

SendOS is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Material changes may be communicated through the website, apps, or direct service notices.

11. Contact

Questions about this policy can be sent to hello@sendos.co.